Observation Stays *
Observation Stays *
WHAT DOES YOUR PROPERTY FEEL LIKE TO SOMEONE ARRIVING FOR THE FIRST TIME?
The closer you are to a property, the harder is to see it as a guest does. Not because anything is wrong, but because familiarity makes the invisible normal.
An Observation Stay gives you a clear, fully custom view of the full guest experience, from the first digital touchpoint to the moment someone decides whether to return.
HOW IT WORKS
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A short call to understand your goals, target guests and brand personality.
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I arrive as a paying guest, experiencing your space exactly as the guests do.
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A clear breakdown of what’s working, what’s not and how to improve. Delivered few weeks after the visit.
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Checking in after delivering the audit report, answering any questions: making sure you make the most out of your investment.
THIS ISN’T A GENERIC MYSTERY SHOPPER LIST.
‘I bring hospitality management experience, design expertise and a passion for creating memorable, authentic guest experiences.
My feedback is honest, actionable and tailored to your brand.’
HOSPITALITY IS MY LENS ON THE WORLD
WHY WORK WITH ME
I have been on both sides of a hotel stay - as a guest, and as the person responsible for what that guest experiences. That combination is not common. It means the assessment I give you is grounded in operational reality, not just observation. I know what is hard to fix and what is not. I know what guests notice first and what they remember last..
If you want to know how your property reads to a first-time guest get in touch.
