Mystery Guest Program *
Mystery Guest Program *
SEE YOUR VENUE THROUGH YOUR GUESTS’ EYES
When you live and breathe your venue every day, it’s easy to miss the small details guests notice instantly.
The Mystery Guest Program gives you an unfiltered look at your hospitality standards by blending over 20 years of operational expertise with a sharp eye for design and brand alignment.
HOW IT WORKS
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A short call to understand your goals, target guests and brand personality.
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I arrive as a paying guest, experiencing your space exactly as the guests do.
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A clear breakdown of what’s working, what’s not and how to improve. Delivered few weeks after the visit.
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Checking in after delivering the audit report, answering any questions: making sure you make the most out of your investment.
THIS ISN’T A GENERIC MYSTERY SHOPPER LIST.
‘I bring hospitality management experience, design expertise and a passion for creating memorable, authentic guest experiences.
My feedback is honest, actionable and tailored to your brand.’
HOSPITALITY IS MY LENS ON THE WORLD
WHY WORK WITH ME
Hospitality is more than my profession! I’ve worked in it, studied it and lived it from both sides. I know how hard it is to balance service, operations, and KEEP YOUR TEAM TOGETHER. And I know that when you’re in the thick of it, you can’t always see what’s right in front of you.
The Mystery Guest Program is my way of bridging that gap by giving owners and managers a clear, honest and loving look at their space through a guest perspective. It’s not a critique of your space but rather a tool for clarity, so you can make decisions with confidence and elevate your guest experience.
See Your Business
Through Fresh Eyes
Every guest interaction tells a story, whether you’re aware of it or not. I’ll step into your venue as a genuine guest, using my hospitality expertise with a design eye to assess every detail.
GET IN TOUCH TO INQUIRE ABOUT THE MYSTERY GUEST VISIT AND THE SERVICE TIERS.
